Tutor no-show policy: how to handle it
A Tutor No Show (TNS) occurs when a tutor fails to attend a scheduled lesson or trial lesson without providing prior notice at least 4 hours in advance. This policy ensures that both students and tutors respect each other’s time and maintain professionalism. This article will explain the consequences of a TNS, how to avoid it, and how to handle such situations effectively.
What counts as a Tutor No Show (TNS)?
A Tutor No Show happens in the following scenarios:
- Failure to join a lesson: If the tutor does not attend a scheduled lesson or trial lesson at the designated time.
- Failure to notify Wiingy in advance: If the tutor does not inform the platform or the student at least 4 hours before the lesson that they will not be able to attend.
Why avoiding a TNS is important
A TNS can disrupt the student’s learning experience and negatively impact the tutor’s reputation and performance metrics. Avoiding TNS is crucial because:
- Professionalism: It reflects your commitment to your tutoring responsibilities.
- Student satisfaction: Consistently attending lessons enhances student retention and success.
- Performance metrics: A high TNS rate can impact your ability to receive demo lessons. Check your current status in Track your Supertutor status.
How to avoid a TNS
To avoid a Tutor No Show and maintain a professional reputation on Wiingy, follow these best practices:
- Confirm availability in advance: Only accept lessons that you are sure you can attend.
- Notify in advance: If something comes up, let Wiingy know at least 4 hours before the lesson.
- Be punctual: Join the lesson on time and be ready to deliver a great session.
If you’re facing issues with lesson scheduling, visit How to schedule lessons.
What happens if you have a TNS?
If you miss a lesson or fail to inform in advance, the following may happen:
- Deprioritization: Wiingy may temporarily deprioritize you for future demo lessons.
- Review of performance: If TNS occurrences become frequent, Wiingy will review your profile and may take action.
To keep track of your profile and prevent TNS, review your performance in Track your Supertutor status.
Related articles
Was this helpful?
You might also like
Understanding trial lesson status: what a tutor needs to know
Tracking the status of your trial (demo) lessons ensures that you stay updated on your scheduled demos and take timely action. The Wiingy Tutor App and Wiingy Tutor Portal (tutors.wiingy.com) display different demo statuses, each reflecting the stage of your demo request. Trial lesson (demo) statuses on the Wiingy Tutor App On the Wiingy Tutor […]
How to reschedule or cancel a lesson as a tutor
Occasionally, you may need to reschedule or cancel a lesson due to unforeseen circumstances. It’s important to manage your lesson schedule professionally and communicate effectively with your students to minimize disruptions. This article will guide you through the process of rescheduling or cancelling a lesson on Wiingy. How to reschedule a lesson Rescheduling a lesson […]
How to contact Wiingy support for tutors
If you need assistance while tutoring on Wiingy, our support team is here to help. Whether you’re facing technical issues, payment concerns, or lesson management queries, Wiingy Support ensures that you get the guidance you need quickly and efficiently. When to contact support You should How to contact Wiingy support for tutors if you encounter […]
Manage tutor app notifications and alerts
Managing your notifications effectively ensures you stay updated on lesson requests, demo assignments, payout updates, and important platform announcements. Enabling the right notifications helps you respond promptly to students and maximize your teaching opportunities. Types of notifications Wiingy provides different types of notifications to help you manage your tutoring experience: Demo lesson requests: Alerts when […]
