How to reschedule or cancel a lesson as a tutor
Occasionally, you may need to reschedule or cancel a lesson due to unforeseen circumstances. It’s important to manage your lesson schedule professionally and communicate effectively with your students to minimize disruptions. This article will guide you through the process of rescheduling or cancelling a lesson on Wiingy.
How to reschedule a lesson
Rescheduling a lesson can help avoid a cancellation and ensure the student’s learning schedule remains uninterrupted. Follow these steps to reschedule a lesson:
- Contact the student: Reach out to the student via the Wiingy Tutor Portal or Wiingy Chat to discuss a new time for the lesson.
- Update your calendar: Use the Calendar feature in the Wiingy Tutor Portal to select a new time slot for the lesson.
- Confirm the new schedule: Ensure that both you and the student confirm the rescheduled time to avoid confusion.
How to cancel a lesson
If you need to cancel a lesson, follow these steps:
- Notify the student in advance: Always inform the student as soon as possible if you need to cancel a lesson. Try to provide a minimum of 4 hours’ notice.
- Update your calendar: Make sure to mark the lesson as cancelled in your Wiingy calendar by clicking on the icon in the top right corner of the calendar screen to delete the event.
- Offer rescheduling: If possible, propose an alternative time to reschedule the lesson.
Impact of cancellations on earnings
Cancelled lessons may affect your earnings, depending on the circumstances:
- No payment for cancelled lessons: Generally, cancelled regular lessons do not result in payment. However, if it’s a demo lesson, cancellation may lead to payment under specific conditions, such as Late Night Payout (LNP) for demo lessons cancelled after midnight.
- Frequent cancellations: Repeated cancellations may affect your performance metrics and future demo lesson assignments.
Late Night Payout (LNP)
If a demo lesson is scheduled between 2:00 AM and 5:00 AM in your time zone, and the demo is cancelled after 12:00 AM, you will receive a Late Night Payout (LNP). This is a special payment to compensate tutors for taking on late-night demo lessons.
How to handle no-shows
If a student does not attend a regular lesson, there is no compensation for the missed session.
However, tutors are encouraged to remind students about the value of time and communicate with them through Wiingy Chat.
If a student repeatedly misses lessons without prior communication, please report the issue to Wiingy support for further action. For more on how to contact Wiingy support, see Contact Wiingy support.
Related articles
Was this helpful?
You might also like
Tutor no-show policy: how to handle it
A Tutor No Show (TNS) occurs when a tutor fails to attend a scheduled lesson or trial lesson without providing prior notice at least 4 hours in advance. This policy ensures that both students and tutors respect each other’s time and maintain professionalism. This article will explain the consequences of a TNS, how to avoid […]
Understanding trial lesson status: what a tutor needs to know
Tracking the status of your trial (demo) lessons ensures that you stay updated on your scheduled demos and take timely action. The Wiingy Tutor App and Wiingy Tutor Portal (tutors.wiingy.com) display different demo statuses, each reflecting the stage of your demo request. Trial lesson (demo) statuses on the Wiingy Tutor App On the Wiingy Tutor […]
How to contact Wiingy support for tutors
If you need assistance while tutoring on Wiingy, our support team is here to help. Whether you’re facing technical issues, payment concerns, or lesson management queries, Wiingy Support ensures that you get the guidance you need quickly and efficiently. When to contact support You should How to contact Wiingy support for tutors if you encounter […]
Manage tutor app notifications and alerts
Managing your notifications effectively ensures you stay updated on lesson requests, demo assignments, payout updates, and important platform announcements. Enabling the right notifications helps you respond promptly to students and maximize your teaching opportunities. Types of notifications Wiingy provides different types of notifications to help you manage your tutoring experience: Demo lesson requests: Alerts when […]
