How to contact Wiingy support for tutors
If you need assistance while tutoring on Wiingy, our support team is here to help. Whether you’re facing technical issues, payment concerns, or lesson management queries, Wiingy Support ensures that you get the guidance you need quickly and efficiently.
When to contact support
You should How to contact Wiingy support for tutors if you encounter any of the following issues:
- Technical difficulties: Problems with the tutoring platform, virtual classroom tools, or login access. See Join a lesson for troubleshooting steps.
- Scheduling conflicts: Issues with booking, rescheduling, or cancellations. Learn more about Scheduling lessons with students: best practices.
- Payment concerns: Delays in payouts, incorrect earnings, or missing payments. Check How and when you will get paid as a Wiingy tutor for detailed payout schedules.
- Trial lesson disputes: What to do when a student cancels a lesson or doesn’t show up for a scheduled trial. See What a tutor has to do after a trial lesson for next steps.
- Account issues: Problems related to your tutor profile, verification, or credentials. Read How to manage your Wiingy profile as a student for account-related settings.
How to reach Wiingy support
Wiingy offers multiple ways to contact support, ensuring that you can get help whenever you need it.
In-App Support
- Go to the Help & Support section in your Wiingy Tutor Portal or App.
- Click on Chat with Support to connect directly with a support agent.
- The turnaround time (TAT) for issue resolution is 48 hours.
Ticket Categories & FAQs
- When using chat support, you can select from various categories to ensure your query reaches the right team.
- FAQs are available within the support section. If your issue is covered in the FAQs, follow the guidance provided.
- If the FAQs do not resolve your issue, you can proceed to raise a support ticket for further assistance.
Email Support
- If your issue remains unresolved after 72 hours of contacting chat support, you can email help@Wiingy.com.
- To speed up the resolution process, include relevant details such as:
- Your account email
- Lesson ID
- Screenshots (if applicable)
Help Center
- Browse Wiingy’s Help Center for self-service articles.
- Find guides on troubleshooting, best practices, and common issues.
Troubleshooting common issues
Before reaching out to support, you may be able to resolve your issue with the following steps:
- Check your internet connection: Ensure you have a stable connection before troubleshooting virtual classroom issues. Read Join a lesson for guidance.
- Verify your schedule: Double-check lesson bookings in the Wiingy portal before reporting scheduling errors. Learn about Scheduling lessons with students: best practices.
- Review payout status: If you have concerns about payments, first check How and when you will get paid as a Wiingy tutor to confirm processing times.
- Update your profile settings: If you’re unable to receive demo lessons or payments, ensure that your profile details are up to date in How to manage your Wiingy profile as a student.
Response time and expectations
Wiingy strives to provide prompt and efficient support to tutors. Here’s what you can expect:
- Live Chat: Immediate response during operating hours.
- Email Support: Replies within 24 hours.
- Help Center: Always available for self-service support.
For urgent issues affecting live lessons, use Live Chat for the fastest resolution.
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