Understand trial lesson status: things tutor needs to know
Keeping track of your trial lessons helps you stay informed about your scheduled sessions and take timely action when needed. The Wiingy Tutor App and Wiingy Tutor Portal (tutors.wiingy.com) display different trial lesson statuses, each reflecting the stage of your trial request.
Trial lesson statuses on the Wiingy Tutor App
On the Wiingy Tutor App, demo lessons go through four key statuses:
- New: A student has requested a trial lesson and you have not responded yet.
What to do: Accept or decline the trial request based on your availability and subject expertise or skillset. Learn more in How to accept a trial lesson request. - Accepted: You have accepted the trial lesson request and completed the necessary checklist.
What to do: Wait for the trial lesson to be allotted based on performance metrics. - Allotted: The trial lesson has been allotted to you based on the demo allotment criteria.
What to do: Prepare for the trial lesson and check the meeting details from the Tutor Portal dashboard under Demos section. Make sure to complete your Demo Prep in the app by opening the allotted demo. See Preparing for your first trial lesson. - Missed: You did not accept or decline the demo trial within the allowed response time. It has now moved to the Missed Demos section.
Where to check the Demo lesson section on the Wiingy Tutor Portal
On the Wiingy Tutor Portal, demo lessons are categorized into different sections:
- All Demos: View all demo lessons, including past and upcoming sessions.
- Upcoming Demos: Shows only allotted demo lessons that are scheduled for future.
- LNP (Late Night Payout) Demos: Displays canceled demos that qualify for compensation (i.e 2 AM – 5 AM).
- Instant Demos: Urgent on-demand demo lessons that require immediate response. Instant demos are the paid demos once allotted.
- TNS (Tutor No Show) Demos: Shows demo lessons that the tutor failed to attend without providing prior notice. TNS demos impact tutor performance and may affect future demo allotments. See Tutor No Show policy.
Resolving status issues
If you experience issues with demo lesson statuses:
- Check app permissions: Ensure notifications are enabled for the Wiingy Tutor app in your phone settings. Learn more in How to manage notifications.
- Reinstall the app: If the issue still persists, uninstall and again install the Wiingy Tutor App.
- Ensure your internet connection is stable: Poor network conditions may prevent or delay status updates.
- Complete the Quick Help Guide training: Certain features may be unavailable if you haven’t completed your training which is by the name of Quick Help Guide.
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