Wiingy’s perfect match guarantee for students
At Wiingy, we want to ensure that every student has the best possible learning experience. That’s why we offer our Perfect Match Guarantee — if you’re not satisfied with your tutor after your first lesson, we assure to find a better match for you,completely free of charge.
What does the Perfect Match Guarantee mean?
Wiingy’s Perfect Match Guarantee makes sure that you are matched with a tutor who fits your learning style and goals.If, once you have completed first lesson, you feel that the tutor is not the right fit for you, we will find another tutor for you, which suits your needs better, at no additional cost.
Here’s how it works:
- Trial lesson: What happens after your free trial lesson with Wiingy, if you feel that the tutor’s teaching style doesn’t meet your needs, you can request a new tutor, there and then.
- No extra cost: The guarantee ensures you won’t be charged for the lesson if you decide to switch tutors after your first lesson. To get a clear understanding of how to book your trial lesson, see schedule a free trial lesson with a tutor.
How to use the perfect match guarantee
If you decide that your tutor does not match your requirements, here’s what you can do:
- Communicate your concerns: Use Wiingy Chat to reach out to your tutor and share your concerns to them. This helps clarify any issues you may have with the lesson.
- Request a tutor change: If you still feel that the tutor isn’t a good match for you, contact Wiingy support to request a new tutor. Your new tutor will be chosen based on your learning preferences and learning requirement, as outlined in How are tutors chosen for students on Wiingy.
- Confirm the new match: After your request, we’ll match you with another tutor who will match your preferences. You’ll receive a confirmation with the details of the new tutor and lesson plan.
For more information about the tutor matching process, see How tutors are matched with students on Wiingy.
What to do if you’re not happy with your tutor
If you’re not satisfied with your tutor, here’s what to do:
- Talk to your tutor: A quick chat can clear up any confusion. Use How to contact your tutor to reach out directly.
- Get help from Wiingy support: If things still aren’t working out, contact Help & Support, and we’ll help you find a better match.
- Share your feedback: Your input helps us improve! Learn more about giving feedback in How to leave tutor & lesson reviews on Wiingy.
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