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How to cancel a lesson with your tutor

At Wiingy, we understand that life happens, and sometimes you may need to cancel a lesson. Whether it’s a Trial Lesson (Demo Lesson) or a regular lesson, you can easily cancel your lesson through the Wiingy app. Here’s how to cancel a lesson and what to expect from the process.

How to cancel a trial lesson (demo lesson)

To cancel a Trial Lesson (Demo Lesson), follow these steps:

  1. Open the Wiingy app: Log in to your Wiingy account via the Wiingy app or portal.
  2. Go to ‘My Lessons’: Navigate to the My Lessons section where you can view all your scheduled lessons.
  3. Select the demo lesson: Find the trial lesson (demo lesson) you want to cancel.
  4. Communicate with your tutor via Wiingy Chat: To cancel the demo lesson, simply go to the Chat section and message your tutor to inform them about your cancellation. You can also reschedule the lesson if needed.
  5. Confirm cancellation: Once you’ve informed your tutor, your demo lesson will be marked as cancelled in the system.

For more details on the trial lesson process, see What to expect during your free trial lesson.

How to cancel a regular lesson

Canceling a regular lesson follows a similar process:

  1. Open the Wiingy app: Log in to your Wiingy account.
  2. Go to ‘My Lessons’: Navigate to the My Lessons section and find the lesson you wish to cancel.
  3. Select the regular lesson: Choose the lesson that you need to cancel.
  4. Message your tutor via Wiingy Chat: Use the Chat section to communicate with your tutor, letting them know you need to cancel the lesson.
  5. Confirm the cancellation: After confirming with your tutor, the lesson will be canceled in the system.

For further help with scheduling and lesson management, check out How to schedule a free trial lesson.

What to do if you face issues cancelling your lesson

If you encounter any issues while trying to cancel your lesson, follow these steps:

  • Check your lesson details: Make sure you’re canceling the correct lesson by reviewing your scheduled lessons in the Wiingy app.
  • How to contact Wiingy support for tutors: If you face any technical issues or need assistance with the cancellation process, reach out to Wiingy support via Help & Support.

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