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How to connect with your tutor directly

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At Wiingy, we’ve made it easy and flawless for students to connect with their tutors. Whether you have a question, need assistance, or want to discuss your lesson, you can reach out to your tutor directly via the Wiingy chat feature.

How to contact your tutor via Wiingy chat

Contacting your tutor through Wiingy is simple and convenient. You can connect with your tutor directly within the Wiingy app or portal using the integrated chat feature. Here’s how to do it:

  1. Log in to the Wiingy student app: Open the Wiingy app on your phone or log in with your registered email address through the Wiingy portal on your desktop.
  2. Go to the chat section: Once logged in, navigate to the Chat section. Here, you’ll see a list of your current tutors.
  3. Start a conversation: Click on the tutor’s name you want to communicate with and begin typing your message. Whether it’s a quick question, a lesson-related query, or any other concern, you can send a message at any time. For more on managing your lessons, see How lessons are managed for students on Wiingy.
  4. Stay connected: Wiingy chat ensures that you can reach out to your tutor quickly whenever you need help. You don’t have to wait for the next lesson to get answers to your questions. Wiingy chat also creates a healthy environment for students and tutors to communicate, ensuring smooth conduction of class.

What to do if you face issues contacting your tutor

If you’re unable to contact your tutor through Wiingy chat or if you face any issues, follow these steps:

  • Check the chat section: Ensure you’re using the correct chat window and that the tutor is available. If you’re unsure, review your lesson schedule in How to find your payment history on Wiingy to confirm the tutor’s information.
  • Reach out to Wiingy support: If you’re still having trouble, Wiingy’s support team is here to help. You can contact us via How to contact Wiingy support for tutors, and we will assist in resolving any communication issues.

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