When are you eligible for a lesson refund on Wiingy
At Wiingy, we want to make learning as smooth as possible. But we also understand that plans can change. If you need to stop your lessons for any reason, our flexible refund policy is here to help.
Refund eligibility criteria
You may be eligible for a full refund for any unused lessons, as long as the following conditions are met:
- Lessons must not have been completed or consumed. If a lesson has been attended by both, you and the tutor, it is considered “consumed,” and no refund will be issued for that session.
For more details, refer to Wiingy’s refund policy when you cancel a lesson.
Refund adjustments
Please note that transaction fees will be deducted from the total refund. This ensures the refund is adjusted appropriately based on the initial payment terms.
How to request a refund
To begin the refund process, simply follow these steps:
Contact customer support
Reach out to our support team with your purchase details. You can do this through the Help & Support section.
Provide the necessary information
Include details about your cancellation request, including the lessons you wish to be refunded for.
Wait for confirmation
Our support team will review your request and provide confirmation once the refund is processed. You’ll receive an email with the details of your refund.
For any issues with the refund process, check How to find your payment history on Wiingy to track your refund status.
What to do if you face issues with your refund
If you encounter any problems during the refund process:
Track your refund status
You can monitor the status of your refund by checking How to find your payment history on Wiingy in the Wiingy portal.
Contact Wiingy support
If you experience delays or issues with your refund, please contact our support team for assistance. For more guidance, refer to How to contact Wiingy support for tutors.
We are committed to ensuring a transparent and fair process for both students and tutors. If you have any questions regarding your refund, feel free to reach out to our support team at any time.
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