Understanding Wiingy’s refund and lesson policy

Wiingy’s Perfect Match Guarantee

At Wiingy, we’re confident that you’ll connect with a tutor who’s the perfect match for your learning needs. However, if your first lesson with a new tutor doesn’t meet your expectations, your first hour is protected under Wiingy’s Perfect Match Guarantee.

If you feel your new tutor isn’t the right fit after your first session, you can request a change of tutor. We will not charge you for this first lesson, and we’ll promptly find a suitable replacement tutor for you. The first lesson offered by any new tutor, including your replacement tutor, is covered under this guarantee.

How to Get a Replacement Tutor

Requesting a replacement tutor is simple. You can use the Wiingy app or email us at hello@wiingy.com. Our team will understand your requirements and help you find a tutor who better suits your goals, learning style, and preferences.

Lesson Usage Policy

Your purchased lessons are valid for 12 months from the date of purchase. You can pause and restart your lessons at any time within this 12-month period based on your schedule and availability. Please note that any unused lessons will automatically lapse after 12 months.

Wiingy also allows you to swap unused lessons for any other subject of your choice. With 100+ subjects available, you can easily switch to a different area of learning without losing your remaining lessons.

Wiingy’s Refund Policy

We understand that learning needs can evolve, and we want you to have full flexibility along the way. You can pause and resume your lessons anytime within the 12-month validity period, and you’re always free to switch tutors at no extra cost or use your purchased lessons whenever it suits you.

At the same time, we aim to ensure a fair and transparent experience for all our users. Please review the following conditions to determine your eligibility for a refund:

Eligible payment Only your most recent payment is eligible for a refund. Prior payments are not considered for refund requests.

No lessons taken To qualify, you must not have taken any lessons since your most recent payment. Once a lesson has been conducted, that payment becomes non-refundable.

Request window Refund requests must be submitted within 15 days of your payment date. Requests made after this period will not be accepted.

Tutor transfer If your subscription has been transferred to a new tutor, you are no longer eligible for a refund, regardless of other conditions.

Lesson validity Your purchased lessons are valid for 12 months from the date of purchase. You’re free to pause and resume at your own pace within this window. If the refund window has passed, don’t worry, you can still use your lessons anytime within the validity period.

How to Request a Refund

Please chat with our support team – “help & support” section. Our support team will review your request and process your refund. 

Cancellation Policy:

Cancellation applies only to subscription plans (enrollments on or after 1st April 2026). If you enrolled before 1st April 2026 under a Package plan, cancellation is not applicable, as Package plans involve a one-time payment with no recurring charges.

Cancellation is different from a refund. When you cancel your subscription, your future payments will be stopped, meaning no further amount will be deducted from your account. However, your most recent payment remains with Wiingy and is not returned as part of the cancellation process. The lessons you have already paid for remain available for you to use within the 12-month validity period.

In summary:

1. Refund. Your most recent payment is returned to you, subject to the eligibility conditions stated above.
2. Cancellation. No future payments will be charged, but your last payment is retained, and you can continue using any lessons already purchased until they expire.

When to Cancel. You can cancel your subscription at any time. Cancellation takes effect from your next billing cycle, so you will not be charged again after the cancellation is processed.

No Refund After Cancellation. Once your subscription has been cancelled, it cannot be refunded, as cancellation is treated as a final confirmation that you wish to retain access to your purchased lessons while stopping future payments. If you believe you may be eligible for a refund, please submit your refund request first, before initiating a cancellation.

Your Lessons After Cancellation. Any lessons already paid for under your most recent payment remain valid for 12 months from the date of purchase. You can continue to schedule and attend these lessons, switch tutors under the Perfect Match Guarantee, or swap subjects, even after cancelling your subscription.

Need Help?

Wiingy is committed to ensuring a transparent, fair, and student-friendly process for all refunds and tutor changes. For any questions, issues, or follow-ups, you can reach our support team at hello@wiingy.com. We’re here to make your learning journey smooth, flexible, and worry-free.