We're confident that you'll connect with a tutor who's the perfect match for your needs, but if you feel that the tutor is not as per your expectations, your first hour with a new tutor is protected by Wiingy's Perfect Match Guarantee.
This means that if you feel that your new tutor is not a good fit for your tutoring needs after your first lesson, you can ask Wiingy for a change of tutor. We will not charge you for this first lesson and find a suitable replacement tutor. The first lesson offered by any new tutor (even your replacement tutor) is covered under the Perfect Match Guarantee program.
You can ask for a replacement tutor simply by connecting with your student success manager or writing to us at email@example.com.
How long do I have to use my purchased lessons?
What is the Wiingy refund policy?
If for any reason you decide not to continue with us, you are eligible for a full refund of any unused lessons you have with us.
To be eligible for refunds you must seek a refund within 10 days from the date of purchase of the lesson.
Note: Discounts offered/fee borne by Wiingy to onboard you such as partner payouts will be adjusted from the refund amount as applicable
You need to send an email with details of your refund request to firstname.lastname@example.org you are seeking a refund.