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We're confident that you'll connect with a tutor who's the perfect match for your needs, but if you feel that the tutor is not as per your expectations, your first hour with a new tutor is protected by Wiingy's Perfect Match Guarantee.
This means that if you feel that your new tutor is not a good fit for your tutoring needs after your first lesson, you can ask Wiingy for a change of tutor. We will not charge you for this first lesson and find a suitable replacement tutor. The first lesson offered by any new tutor (even your replacement tutor) is covered under the Perfect Match Guarantee program.
You can ask for a replacement tutor simply by connecting with your academic advisor or writing to us at advisors@wiingy.com.
What if I decide not to take my lessons, after I have purchased them? Will I be eligible for a refund?
You are eligible for a full refund if your lessons have not yet started and you notify us within 7 days of purchase of lessons. Refund is not applicable once the lessons have started or 7 days have passed since the purchase date.
You are requested to notify us on advisors@wiingy.com if you are seeking a refund.