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What to do if you want to stop tutoring any of your student?

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If you are unable to continue tutoring a student due to unforeseen circumstances, it’s important to follow the correct process to ensure a smooth transition for the student while maintaining professionalism.

Steps to follow if you need to stop tutoring

  1. Inform the student in advance:
    • Tutors need to use Wiingy Chat to let the student (or their parents) know as soon as possible.
    • If appropriate, suggest a final lesson to wrap up key concepts.
  2. Update Wiingy support:
    • Tutors need to reach out to Wiingy Support via the Wiingy Tutor App or email to request a tutor reassignment.
    • Tutors should clearly specify the reason for discontinuation to ensure a smooth handover.
  3. Ensure all lessons are scheduled & completed:
    • Before stopping tutoring it is needed to confirm that all completed lessons are properly recorded in the Wiingy Calendar.
    • If tutors camera was not on during a lesson, the system may not record the lesson, affecting your payout.
  4. Your student is notified:
    • When tutor cancel’s, the student is immediately notified via email and in-app messaging.
    • Wiingy Support will work to reassign the student to another tutor so they can continue their lessons without delay.
  5. Reassignment process:
    • If the tutor is unable to reach Wiingy Support in time, they need not to worry Wiingy will automatically reassign their student to another qualified tutor to ensure a seamless transition.
  6. Check your earnings dashboard:
    • Review pending earnings in the Earnings Section of the Wiingy Tutor Portal (tutors.wiingy.com).
    • If there are any discrepancies, tutor needs to report them to Wiingy Support immediately.

How this affects your tutor profile?

  • Frequent Midway Cancellations May Impact Performance Metrics:
    • A high number of unfinished lessons may affect future demo opportunities.
    • It could also impact tutors eligibility for Supertutor Status. Learn more in Track your Supertutor status.
  • Avoid No-Shows or Abrupt Cancellations:
    • Tutors who stop tutoring without informing students or Wiingy Support may receive a Tutor No Show (TNS) record, which can affect future demo lesson assignments. See Tutor no-show policy: how to handle it.

Communicating with Wiingy support

  • For Urgent Requests: Contact Wiingy support for tutors through the Wiingy Tutor App for immediate assistance.
  • For Long-Term Unavailability: If you plan to take an extended break from tutoring, notify Wiingy to adjust demo allotments accordingly.

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