What to do when a student cancels a lesson

Occasionally, students may need to cancel a lesson. Understanding how to handle cancellations ensures you maintain professionalism and minimize disruptions in your schedule. This article provides guidance on what to do if a student cancels a lesson, how to prevent cancellations, and how it affects your earnings and performance metrics.

What happens when a student cancels

When a student cancels a lesson, the following occurs:

• Demo cancellation notification: You will be notified through your Wiingy Tutor Portal or via email. For details on notifications, read Manage notifications.
• No compensation: Generally, no payment is made for cancelled regular lessons unless they are a demo lesson and fall under specific circumstances, like a Late Night Payout (LNP) for demos cancelled after midnight.
• Compensation for LNP: If a demo cancellation falls within the LNP criteria, you will be compensated accordingly.

Rescheduling a cancelled lesson

If a student cancels a regular lesson, you may have the opportunity to reschedule the lesson. Follow these steps to reschedule:

1. Communicate with the student: Reach out to the student via the Wiingy Tutor Portal to confirm availability for rescheduling.
2. Update your calendar: Use the Calendar section of the Tutor Portal to select a new time for the lesson. For more on scheduling lessons, see How to schedule lessons.
3. Confirm the new schedule: Ensure that both you and the student confirm the new timing to avoid further issues.

Impact of cancellations on earnings

When a lesson is cancelled, the impact on your earnings will depend on several factors:

• No payment for cancelled lessons: Generally, cancelled regular lessons do not result in payment. However, if it’s a demo lesson, cancellation may still lead to payment under specific conditions, such as Late Night Payout (LNP) for demo lessons cancelled after midnight.
• Frequent cancellations: Repeated cancellations, whether for regular or demo lessons, may negatively impact your performance metrics and influence future demo lesson assignments. For tips on improving your performance, see Become a Supertutor.

Late Night Payout (LNP)

If a demo lesson is scheduled between 2:00 AM and 5:00 AM in your time zone, and the demo is cancelled after 12:00 AM, you will receive a Late Night Payout (LNP). This is a special payment to compensate tutors for taking on late-night demo lessons.

How to handle no-shows

If a student does not attend a regular lesson, there is no compensation for the missed session.

However, tutors are encouraged to remind students about the value of time and communicate with them through Wiingy Chat.

If a student repeatedly misses lessons without prior communication, please report the issue to Wiingy support for further action. For more on how to contact Wiingy support, see Contact Wiingy support.

Related articles

• How trial lessons are assigned
• How to schedule lessons
• How payouts are calculated
• Manage notifications
• Track your earnings