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How to reschedule or cancel a lesson as a tutor?

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Sometimes, you may need to reschedule or cancel a lesson due to unforeseen circumstances. It’s important to manage your lesson scheduling professionally and communicate effectively with your students to minimize disruptions. This article will guide you through the process of rescheduling or cancelling a lesson.

How to reschedule a lesson?

Rescheduling a lesson can help avoid a cancellation and ensure the student’s learning schedule remains uninterrupted. Follow these steps to reschedule a lesson:

  1. Contact the student: Reach out to the student via the Wiingy Chat option which is available on both App & Tutor Portal to discuss a new time for the lesson.
  2. Confirm the new schedule: Ensure that both you and the student confirm the rescheduled time to avoid confusion
  3. Update your calendar: Use the Wiingy Calendar feature available on both App & Tutor Portal to select a new time slot for the lesson once new schedule is confirmed with student.

How to cancel a lesson?

If you need to cancel a lesson, follow these steps:

  1. Notify the student in advance: Always inform the student as soon as possible if you need to cancel a lesson.
  2. Update your calendar: Make sure to mark the lesson as cancelled in your Wiingy calendar by clicking on the icon in the top right corner of the calendar screen to delete the event.
  3. Offer rescheduling: If possible, propose an alternative time to reschedule the lesson.

Impact of cancellations on earnings

Cancelled lessons may affect your earnings, depending on the circumstances:

  • No payment for cancelled lessons: Generally, cancelling regular lessons do not result in payment. However, if it’s a demo lesson, student cancellation may lead to payment under specific conditions, such as Late Night Payout (LNP) for demo lessons cancelled after midnight.
  • Frequent cancellations: Repeated cancellations may affect your performance metrics and future demo lesson allotments.

Late Night Payout (LNP)

If a demo lesson is scheduled between 2:00 AM and 5:00 AM in your time zone, and the demo is cancelled after 12:00 AM, you will receive a Late Night Payout (LNP). This is a special payout to compensate tutors for taking on late night demo lessons.

How to handle no-shows?

If a student does not attend a regular lesson, there is no compensation for the missed lesson.

However, tutors are encouraged to remind students about scheduled lesson time and communicate with them through Wiingy Chat only.

If a student repeatedly misses lessons without prior communication, please report the issue to Wiingy support for further action. For more on how to contact Wiingy Support, see How to contact Wiingy support.

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