Occasionally, students may need to cancel a lesson. Understanding how to handle cancellations helps you, as a tutor, stay professional and keep your schedule running smoothly. This article provides guidance to tutors on what to do if a student cancels a lesson, how to prevent cancellations, and how it affects their earnings and performance metrics.
What happens when a student cancels a lesson
When a student cancels a lesson, the following occurs:
- Demo cancellation notification: Tutors will be notified through your Wiingy Tutor Portal or via email. For details on notifications, read Manage notifications.
- No compensation: Generally, regular lesson cancellations are not eligible for payment. However, demo lessons under specific circumstances, such as a Late Night Payout (LNP) for cancellations after midnight, will be compensated.
- Compensation for LNP: If a demo cancellation falls within the LNP criteria, tutors will be compensated accordingly.
Rescheduling a cancelled lesson
If a student cancels a regular lesson, tutors have the option to reschedule the lesson. Steps to reschedule:
- Communicate with the student: Reach out to the student via the Wiingy Chat to confirm their availability for rescheduling.
- Update Wiingy calendar: Use the Calendar section of the Tutor Portal to select a new time for the lesson. For more on scheduling lessons, see How to schedule lessons.
- Confirm the new schedule: Ensure that both tutor and the student confirm the new timing to avoid further issues. For details on cancellations, Late Night Payouts (LNP), and no-shows, read how to reschedule or cancel a lesson as a tutor?.
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