WiingyLogo
Help Centre
Find a tutor
For Tutor

What to do when a student cancels a lesson

In this article

Occasionally, students may need to cancel a lesson. Understanding how to handle cancellations helps you, as a tutor, stay professional and keep your schedule running smoothly. This article provides guidance to tutors on what to do if a student cancels a lesson, how to prevent cancellations, and how it affects their earnings and performance metrics.

What happens when a student cancels a lesson

When a student cancels a lesson, the following occurs:

  • Demo cancellation notification: Tutors will be notified through your Wiingy Tutor Portal or via email. For details on notifications, read Manage notifications.
  • No compensation: Generally, regular lesson cancellations are not eligible for payment. However, demo lessons under specific circumstances, such as a Late Night Payout (LNP) for cancellations after midnight, will be compensated.
  • Compensation for LNP: If a demo cancellation falls within the LNP criteria, tutors will be compensated accordingly.

Rescheduling a cancelled lesson

If a student cancels a regular lesson, tutors have the option to reschedule the lesson. Steps to reschedule:

  1. Communicate with the student: Reach out to the student via the Wiingy Chat to confirm their availability for rescheduling.
  2. Update Wiingy calendar: Use the Calendar section of the Tutor Portal to select a new time for the lesson. For more on scheduling lessons, see How to schedule lessons.
  3. Confirm the new schedule: Ensure that both tutor and the student confirm the new timing to avoid further issues.

Impact of cancellations on earnings

When a lesson is cancelled, the impact on tutor earnings will depend on several factors:

  • No payment for cancelled lessons: Generally, cancelled regular lessons do not result in payment. However, if it’s a demo lesson, cancellation may still lead to payment under specific conditions, such as Late Night Payout (LNP) for demo lessons cancelled after midnight.

Late Night Payout (LNP)

If a demo lesson is scheduled between 2:00 AM and 5:00 AM in the tutors time zone, and the demo is cancelled after 12:00 AM, tutors will receive a Late Night Payout (LNP). This is a special payment to compensate tutors for taking on late-night demo lessons.

How to handle no-shows

If a student does not attend a regular lesson, there is no compensation for the missed session.

However, tutors are encouraged to remind students about the value of time and communicate with them through Wiingy Chat.

If a student repeatedly misses lessons without prior communication, please report the issue to Wiingy support for further action. For more on how to contact Wiingy support, see Contact Wiingy support.

Related articles

Was this helpful?

You might also like

  • Joining your scheduled lessons as a tutor

    Joining a scheduled lessons on Wiingy is quite simple and streamlined, ensuring a smooth learning experience. Whether using the Wiingy Tutor Portal or the Wiingy Tutor App, tutors can easily access their lessons quickly and efficiently. How to join a lesson via the Wiingy Tutor Portal Log in to the Wiingy Tutor Portal: Visit tutors.wiingy.com […]

  • Wiingy Secure – ensuring risk free tutoring for new tutors

    Starting your tutoring journey with Wiingy should be rewarding and free of financial risks. We understand the challenges new tutors face, which is why we’ve introduced Wiingy Secure, a protective measure to ensure that tutors can focus on teaching without worrying about lost income due to cancellations or no-shows. Here’s everything you need to know […]

  • What to do if you want to stop tutoring any of your student?

    If you are unable to continue tutoring a student due to unforeseen circumstances, it’s important to follow the correct process to ensure a smooth transition for the student while maintaining professionalism. Steps to follow if you need to stop tutoring Inform the student in advance: Tutors need to use Wiingy Chat to let the student […]

  • Scheduling lessons with students: best practices

    Scheduling lessons timely with your student is key to ensure smooth communication and for receiving payouts timely. As a tutor on Wiingy, all lessons should be scheduled through the Wiingy Calendar to ensure they are tracked and compensated correctly. This article will guide the tutors through the process of scheduling and managing your lessons. Steps […]