How to decline trial lesson requests?
Declining an accepted trial lesson request can lead to a poor experience for the student. Therefore, we always encourage tutors to accept only those demos they are confident about attending.
However, we understand that there may be instances where you need to decline a trial lesson request due to scheduling conflicts or personal availability. In such cases, declining the request well in advance helps ensure a smooth experience for both tutors and students.
When to decline a trial lesson request?
Tutors can decline trial lessons request when:
- Tutor is unavailable during the scheduled time and cannot reschedule.
- The subject requested does not match the tutors expertise or the requirement is not clearly mentioned.
- There is a conflict with tutors existing tutoring schedule.
If tutor frequently need to decline trial lessons, consider adjusting your availability. Learn more in How to manage notifications.
Steps to Decline a Trial lesson request
Declining a trial lesson request is easy and simple and must be done promptly to avoid a negative impact on your profile.
- Open the Wiingy Tutor’s App on your Android or iOS device.
- Navigate to the Demo section.
- Select the request you wish to decline.
- Select Decline and give an appropriate reason for the denial.
Note: Declining a request must be done through the Wiingy Tutor App. Tutors cannot decline a request through the Wiingy Tutor Portal.
Impact of declining trial lessons
Declining a request can impact the student’s experience, but we understand that sometimes situations arise where a tutor may need to do so. However, frequent declines may:
- Lower tutors priority for future demo lesson requests.
- Impact tutors response rate and tutors performance score.
- Delay student placements, affecting their learning experience.
To maximize opportunities, tutors are asked to keep their availability updated and respond to trial requests as soon as possible.
Learn about How trial lessons are assigned.
Resolving declining issues
If tutors encounter issues while declining a trial lesson:
- Check app permissions: Ensure notifications are enabled in the phone settings.
- Reinstall the app: If options do not appear, try uninstalling and reinstalling the Wiingy Tutor App.
- Ensure proper network connection: Poor internet can prevent request updates.
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