How to Address problems during your lesson with a tutor

At Wiingy, we aim for every lesson conducted with Wiingy to be a smooth and productive experience. However, if you encounter any issues during your lesson, follow these steps to address the problem and ensure an effortless learning experience.

Common Problems During Lessons

Sometimes, issues may arise during your lesson. The most common problems include:

• Technical issues: You may experience connectivity problems, audio or video disruptions, or issues with other digital tools used for the lesson. If you’re having trouble, the initial step is to check if your internet connection is stable. If it’s a software issue, you can check our article on how to schedule a free trial lesson for troubleshooting tips.
• Miscommunication: If you or your tutor are unclear about the lesson objectives or content, it’s important to address it immediately. Clear communication is key. You can always refer to How tutors are matched with students to better understand how expectations can be aligned.
• Disruptions: Personal interruptions or distractions can affect lesson flow. In such cases, the lesson might need to be rescheduled. You can follow the steps in our article on rescheduling a lesson to smoothly manage a change in your schedule.

Steps to Resolve the Issue

1. Communicate with Your Tutor:
   Start by communicating directly with your tutor. Most minor issues, such as technical problems or misunderstandings, can be resolved with a quick discussion. For example, if you’re experiencing poor audio, ask your tutor to check their microphone or try reconnecting. If necessary, refer to When you’ll pay for lessons to clarify any payment concerns that might arise.
2. Document the Problem:
   If the issue persists, document the problem. This could include taking screenshots of any error messages or writing down the details of the issue. If you need to escalate the issue, this documentation will help Wiingy support assist you better. If you’re unsure how to do this, our guide on how to pay for lessons can help clarify any concerns during the process.
3. Reschedule the Lesson:
   If the lesson is significantly disrupted, rescheduling may be the best option. you can directly discuss with your tutor and agree on a new time. For guidance on how to do this, check out Reschedule a lesson.
4. Contact Wiingy Support:
   If you are unable to resolve the issue directly with your tutor, or if the issue is more severe, Wiingy support is here to help. Whether it’s a technical issue or a lesson issue, our team is available 24/7 to assist. For further support, read How to contact support for guidance on reaching out.

How to contact Wiingy support

Wiingy support is available via:

• Live chat: Reach out to us instantly through the help & support chat on the Wiingy platform for immediate assistance.
• Email: If you prefer, you can email us at hello@wiingy.com. We will respond within 24 hours.
  We are committed to ensuring your learning experience remains uninterrupted.

Related Articles:

• How tutors are matched with students
• Reschedule a lesson
• How to pay for lessons
• When you’ll pay for lessons