When are you eligible for a lesson refund on Wiingy

At Wiingy, we’re committed to helping every student find their ideal tutor. Our Perfect Match Guarantee ensures you get the best learning experience possible.

Wiingy’s Perfect Match Guarantee

We’re confident that you’ll connect with a tutor who’s the perfect match for your needs. But if your first lesson with a new tutor doesn’t meet your expectations, your first hour is protected by Wiingy’s Perfect Match Guarantee.

If you feel the tutor isn’t the right fit, you can ask Wiingy for a change of tutor. We will not charge you to find a suitable replacement. The first lesson offered by any new tutor, including your replacement tutor, is covered under this guarantee.

How to request a replacement tutor

Requesting a new tutor is simple. You can:

• Use the Wiingy app to schedule another trial, or
• Chat with our support team via “help & support” section in the app

Our team will help you find a tutor who better fits your learning goals.

Lesson usage policy

Lesson validity All purchased lessons are valid for 12 months from the date of purchase. You’re free to pause and resume at your own pace within this window. Please note that any unused lessons will automatically lapse after 12 months.

Swap subjects anytime Not sure you want to continue with the same subject? No problem. Your unused lessons can be swapped for any other subject of your choice. Wiingy offers tutoring across 100+ subjects , browse our full list of tutoring topics here.

If you decide not to continue with Wiingy for any reason, you may be eligible for a full refund of any unused lessons, provided the following conditions are met:

Wiingy refund policy

We understand that learning needs can evolve, and we want you to have full flexibility along the way. You can pause and resume your lessons anytime within the 12-month validity period, and you’re always free to switch tutors at no extra cost or use your purchased lessons whenever it suits you.

At the same time, we aim to ensure a fair and transparent experience for all our users. Please review the following conditions to determine your eligibility for a refund:

Eligible payment Only your most recent payment is eligible for a refund. Prior payments are not considered for refund requests.

No lessons taken To qualify, you must not have taken any lessons since your most recent payment. Once a lesson has been conducted, that payment becomes non-refundable.

Request window Refund requests must be submitted within 15 days of your payment date. Requests made after this period will not be accepted.

Tutor transfer If your subscription has been transferred to a new tutor, you are no longer eligible for a refund, regardless of other conditions.

Lesson validity Your purchased lessons are valid for 12 months from the date of purchase. You’re free to pause and resume at your own pace within this window.  If the refund window has passed, don’t worry, you can still use your lessons anytime within the validity period.

How to request a refund:

If you enrolled on or after 1st April 2026 (Subscription) You can request a refund directly through the Wiingy app. Simply click on the Refund option within the app and follow the steps.

If you enrolled before 1st April 2026 (Package) Please chat with our support team – “help & support” section. Our support team will review your request and process your refund. You’ll receive an email confirmation once the refund is completed.