Refund policy: what happens when you cancel a lesson

Wiingy’s Perfect Match Guarantee

At Wiingy, we’re confident that you’ll connect with a tutor who’s the perfect match for your learning needs. However, if your first lesson with a new tutor doesn’t meet your expectations, your first hour is protected under Wiingy’s Perfect Match Guarantee.

If you feel your new tutor isn’t the right fit after your first session, you can request a change of tutor. We will not charge you for this first lesson, and we’ll promptly find a suitable replacement tutor for you. The first lesson offered by any new tutor, including your replacement tutor, is covered under this guarantee.

How to Get a Replacement Tutor

Requesting a replacement tutor is simple. You can reach out to your Student Success Manager or email us at hello@wiingy.com. Our team will understand your requirements and help you find a tutor who better suits your goals, learning style, and preferences.

Lesson Usage Policy

All purchased lessons must be used within 6 months from the date of purchase. You can pause and restart your lessons at any time within this 6-month period based on your schedule and availability.

Please note that any unused lessons will automatically expire after 6 months from the purchase date.

Wiingy also allows you to swap unused lessons for any other subject of your choice. With 100+ subjects available, you can easily switch to a different area of learning without losing your remaining lessons.

Wiingy’s Refund Policy

If you decide not to continue with Wiingy for any reason, you are eligible for a full refund of any unused lessons, provided you meet the following conditions:

• You request a refund within 10 days from the date of purchase.
• The lessons for which a refund is requested are unused.
• Any discounts or fees borne by Wiingy during onboarding (such as partner payouts) will be adjusted from the total refund amount.

How to Request a Refund

To request a refund, simply send an email to hello@wiingy.com with your purchase details and the reason for the refund. Our support team will review your request and confirm your eligibility.

Once approved, we’ll process your refund and send you a confirmation email with all the details.

Need Help?

Wiingy is committed to ensuring a transparent, fair, and student-friendly process for all refunds and tutor changes. For any questions, issues, or follow-ups, you can always reach our support team at hello@wiingy.com.

We’re here to make your learning journey smooth, flexible, and worry-free.