Refund policy: what happens when you cancel a lesson
At Wiingy, we understand that sometimes plans change, and you may need to cancel a lesson. If that happens, it’s important to know our refund policy and how it applies to lesson cancellations.
When you’re eligible for a refund
Wiingy offers refunds under certain conditions when you cancel a lesson. Here’s when you’re eligible:
Canceling before the lesson starts
If you cancel a lesson before it begins, you are eligible for a full refund of the unused lesson amount. Be sure to inform your tutor and Wiingy support as soon as possible to avoid confusion.
Canceling after the lesson starts
If the lesson has already begun, it is considered “consumed,” and no refund will be provided for that lesson.
For more details about when you’re eligible for a refund, check out Wiingy’s refund eligibility policy.
How to request a refund
To request a refund, follow these simple steps:
Cancel the lesson
If you need to cancel a lesson, ensure you notify your tutor as early as possible. You can do this by contacting them directly on the app.
Contact Wiingy support
Once you’ve canceled the lesson, reach out to Wiingy support through Help & Support. Provide the details of the lesson and reason for cancellation. If your cancellation meets the eligibility criteria, the support team will process your refund.
Receive confirmation
After your refund request is processed, you will receive a confirmation email with the details of your refund.
For any issues with the refund process, you can refer to How to find your payment history on Wiingy to track the status of your refund.
What to do if you face issues with refunds
If you run into issues when requesting or receiving your refund, follow these steps:
Check the refund status
You can track the status of your refund through your Wiingy payment history. For more details, refer to How to find your payment history on Wiingy.
Contact Wiingy support
If there are discrepancies or delays, reach out to Wiingy support for assistance. Our team will help resolve any issues with your refund request.
If you need further assistance, please read How to contact Wiingy support for tutors for additional support options.
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