Handling a student no-show: tutor guide
Occasionally, a student may not show up for a scheduled lesson. In this situation, it’s important to handle the situation professionally and according to Wiingy’s policies. This article will guide you on what to do when a student doesn’t show up for a lesson and how to proceed.
How to handle a no-show
If a student does not attend a scheduled lesson without notifying you in advance, there is no compensation for the missed lesson. However, follow these steps to maintain professionalism:
- Wait for a reasonable time: Sometimes, students might be delayed. Wait for 10-15 minutes after the scheduled time before marking the lesson as a no-show.
- Attempt to reach out: Use Wiingy Chat or other communication methods to contact the student. They might be facing technical issues or might be running late.
- Mark the lesson as a no-show: If the student does not respond or attend the lesson within a reasonable time, mark the lesson as a no-show in your Wiingy Tutor Portal.
Learn more about how to schedule and track your lessons in How to schedule lessons.
What to do if a student is late
If a student is late to the lesson but arrives within a reasonable time frame, follow these steps:
- Communicate with the student: Politely remind the student about the importance of punctuality. Ensure the lesson proceeds smoothly without compromising the content.
- Adjust lesson time: If necessary, extend the session or adjust the content to accommodate the student’s late arrival. Refer to How to reschedule a lesson for flexibility.
Reporting frequent no-shows
Frequent no-shows can be disruptive to your schedule and earnings. If a student repeatedly fails to attend lessons without prior notice, take the following actions:
- Report the issue to Wiingy: Contact Wiingy support to report the student’s behavior if they miss lessons regularly without informing you. For guidance on contacting support, see Contact Wiingy support.
- Review your availability: If no-shows become frequent, consider adjusting your availability or the lesson times. Learn more about managing your schedule in How to schedule lessons.
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