Occasionally, a student may not show up for a scheduled lesson. In this situation, it’s important to handle the situation professionally and according to Wiingy’s policies. This article will help tutors understand what to do when a student doesn’t show up for a lesson.
How to handle a no-show
If a student does not attend a scheduled lesson without notifying the tutor in advance, there is no compensation for the missed lesson. However, follow these steps to maintain professionalism approach:
- Wait for a reasonable time: Sometimes, students might be running late. Wait for 10-15 minutes after the scheduled time before considering the lesson as a no-show.
- Attempt to reach out: Use Wiingy Chat to contact the student. They might be facing technical issues or might be running late.
Learn more about how to schedule and track your lessons in How to schedule lessons.
What tutors can do if a student is late
If a student is late to the lesson but arrives within a reasonable time frame, follow these steps:
- Communicate with the student: Politely remind the student about the importance of punctuality. Ensure the lesson proceeds smoothly without compromising the content.
- Adjust lesson time: If necessary, extend the session or adjust the content to accommodate the student’s late arrival.
Reporting frequent no-shows
Frequent no-shows can be disruptive to tutors schedule and earnings. If a student repeatedly fails to attend the scheduled lessons without prior notice, take the following actions:
- Report the issue to Wiingy: Tutors can contact Wiingy support to report the student’s behavior if they miss lessons regularly without informing them. For guidance on contacting support, see Contact Wiingy support.
- Review your availability: If no-shows become frequent, consider adjusting your availability or the lesson times.
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